Shopping etiquette in Chile

1. Greetings and politeness:

When entering a store or approaching a salesperson, it is customary to greet them with a friendly "Hola" (Hello) or "Buenos días" (Good morning/afternoon). Being polite and respectful is highly appreciated.

Example: "Hola, buenos días. ¿Cómo está?" (Hello, good morning. How are you?)

2. Personal space:

Chileans generally adhere to personal space, so it is advisable not to stand too close to others while shopping. Maintain a comfortable distance from fellow shoppers.

Example: Give ample space between yourself and another shopper while browsing through clothes racks.

3. Bargaining and haggling:

In Chile, bargaining is not commonly practiced in stores. The displayed prices are usually fixed, and negotiating for a lower price may be seen as impolite or even offensive.

Example: Accept the price offered on the price tag without attempting to negotiate for a lower price.

4. Try before you buy:

It is generally acceptable to try on clothes and accessories before making a purchase. Most stores in Chile provide changing rooms for customers.

Example: Feel free to ask a salesperson if there is a fitting room available to try on a garment.

5. Payment and tipping:

When paying for your items at the cashier, it is customary to hand the money directly to the cashier instead of placing it on the counter.

Tipping is not mandatory or expected in Chile, but it is appreciated for exceptional service. If you wish to leave a tip, round up the bill or leave around 10% of the total as a gratuity.

Example: Hand the cash or credit card directly to the cashier when making the payment.

6. Shopping bags:

In Chile, most stores charge for plastic bags as an effort to reduce waste. It is encouraged to bring your own reusable shopping bags or ask if the store offers them at an additional cost.

Example: Politely ask the cashier if they have reusable bags available or if you can purchase one.

7. Handling merchandise:

When browsing through items, it is important to handle them gently and with care. Avoid dropping or mishandling products.

Example: Use both hands to handle fragile items like glassware or delicate fabrics.

8. Returning products:

If you need to return an item, familiarize yourself with the store's return policy. Some stores may have specific timeframes or requirements for returns.

Example: Keep the receipt and packaging of the item in case you need to return it within the designated timeframe.